Frequently Asked Questions

Everything you need to know about shopping with Proton Labs.

What is the typical shipping time for orders?

Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Where are Proton Labs garments manufactured?

Our apparel is ethically sourced and manufactured in certified facilities that prioritize sustainable practices and fair labor conditions. We use premium fabrics to ensure long-lasting quality.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.

How can I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.